Frequently Asked Questions

Frequently Asked Questions

Order and delivery

Question: When can I expect my order?

Answer: The average delivery time is 5–10 days. Our products are shipped directly from the supplier to you. Thanks to this unique business model, we save significantly on storage and transportation costs, allowing us to offer products at a lower price than competitors and cover the shipping costs ourselves.

Question: The expected delivery time has passed, where is my order?!

Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can occasionally happen that an order is delayed during the delivery process. You can check the status of your order via the following link: [LINK TO TRACK AND TRACE PAGE]

Have you still not received anything 3 days after the expected delivery time? Please contact us.

Question: I am missing some products from my order, how is that possible?

Answer: Because we work with multiple suppliers, products may be shipped separately. If items from your order are missing, you will usually receive them within 2–3 days.

Our apologies for the inconvenience.

Question: What are the shipping costs?

Answer: We cover the shipping costs of your order.*

 

Exchanges and returns

Question: I am not satisfied with my order, can I return it?

Answer: Yes. You can return any order to us within 30 days without giving a reason.

Question: I want to return an item, what should I do?

Answer: If you are not satisfied with your order, you can exchange or return it within 14 days after receipt. Products must be returned in their original condition and with labels and tags attached. The product must show no signs of use. To request a return, please contact our customer service. 

A return shipment must always include a Track & Trace code. The sender is always responsible for the shipment.

Once we have received the items you returned, we will ensure that the purchase amount is refunded to your account within 30 days.

 

Track and Trace

Question: Where can I find my Track and Trace code?

Answer: On this page [LINK TO TRACK YOUR ORDER PAGE] you can enter your email address and order number to track your package.

Question: The Track and Trace code shows no information, how is that possible?

Answer: From the moment your package arrives at the postal company, the Track and Trace information becomes available. Please keep in mind that there may be some delay.